{"id":17247,"date":"2023-10-26T08:20:41","date_gmt":"2023-10-26T06:20:41","guid":{"rendered":"https:\/\/gloriana.templweb.com\/se\/nyheter\/"},"modified":"2023-10-26T08:20:43","modified_gmt":"2023-10-26T06:20:43","slug":"fyra-nyheter-i-dynamics-365-customer-service","status":"publish","type":"post","link":"https:\/\/gloriana.templweb.com\/se\/nyheter\/fyra-nyheter-i-dynamics-365-customer-service","title":{"rendered":"Fyra nyheter i Dynamics 365 Customer Service"},"content":{"rendered":"\n
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\n \n \"Left\n\n Nyheter\n <\/a>\n \/ <\/span>\n \n Fyra nyheter i Dynamics 365 Customer Service <\/span>\n <\/p>\n \n

Fyra nyheter i Dynamics 365 Customer Service<\/h1>\n
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26 oktober 2023<\/p>\n

\n Dynamics 365<\/a>\n <\/div>\n
\n Customer Service<\/a>\n <\/div>\n <\/div>\n
\n

\n Vi presenterar de senaste nyheterna i Dynamics 365 Customer Service i samband med uppgraderingen i Wave 2. Nedan f\u00f6ljer fyra av de senaste funktionerna och uppdateringarna i Customer Service. <\/p>\n \n \"Right\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n <\/div>\n \"fyra\n\n <\/div>\n<\/section>\n\n\n\n

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\n \n\n

Dynamics 365 Customer Service \u00e4r en del av Digital Contact Center Platform som hj\u00e4lper till att tillhandah\u00e5lla klassens b\u00e4sta kundservice genom live kundengagemang, handl\u00e4ggarsamarbete, avancerad telefoni och AI-baserad analys.\u00a0H\u00e4r \u00e4r ett par nyheter som kom med h\u00f6stens Wave.<\/p>\n

Teams-integration<\/strong><\/h4>\n

Med Microsoft Teams inb\u00e4ddat i Dynamics 365 Customer Service l\u00e4nkas konversationer direkt till Customer service-poster vilket skapar snabbare kommunikation med dina kunder.<\/p>\n

Enhetlig dirigering<\/strong><\/h4>\n

Med hj\u00e4lp av AI-modeller och regler kan inkommande servicef\u00f6rfr\u00e5gningar fr\u00e5n alla kanaler, \u00e4rende, post, chatt, digitala meddelanden och r\u00f6st automatiskt tilldelas den mest l\u00e4mpliga handl\u00e4ggaren. Med tilldelningsregler kan man ta h\u00e4nsyn till kundspecificerade kriterier, s\u00e5som prioritet och f\u00e4rdigheter.<\/p>\n

Copilot och AI-innovation<\/strong><\/h4>\n

Copilot ger handl\u00e4ggaren AI-baserad assistans f\u00f6r att snabbare l\u00f6sa problem och \u00e4renden. Copilote kan ge handl\u00e4ggaren f\u00f6rslag p\u00e5 svar p\u00e5 fr\u00e5gor b\u00e5de i chatt och e-post. Med Copilot aktiverat finns AI alltid till hands f\u00f6r att svara p\u00e5 fr\u00e5gor eller hj\u00e4lpa till att ta fram f\u00f6rslag p\u00e5 svar.<\/p>\n

Nya f\u00f6rb\u00e4ttrade funktioner f\u00f6r handl\u00e4ggaren<\/strong><\/h4>\n

Ett flertal nya funktioner har adderats s\u00e5 som “detta har du missat” – som visar nya poster p\u00e5 tidslinjen och m\u00f6jligheten att f\u00e4sta poster \u00f6verst p\u00e5 tidslinjen f\u00f6r att enkelt komma \u00e5t dem senare. Det har \u00e4ven implementeras en f\u00f6rb\u00e4ttrad \u00e4mnesorganisationsstruktur i alla formul\u00e4r som g\u00f6r det l\u00e4ttare att visa och s\u00f6ka bland \u00e4mnen.<\/p>\n<\/p>\n\n\n

\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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Fler inl\u00e4gg i samma kategori<\/h4>\n
\n
\n \"Din\n <\/div>\n
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\n Business Central<\/a>\n <\/div>\n
\n Dynamics 365<\/a>\n <\/div>\n

11 februari 2026<\/p>\n

Din roadmap f\u00f6r grossist\u00e5ret 2026 e-Guide<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n

\n
\n \"Erp\n <\/div>\n
\n
\n Business Central<\/a>\n <\/div>\n
\n Dynamics 365<\/a>\n <\/div>\n

03 februari 2026<\/p>\n

5 st\u00f6rsta utmaningarna f\u00f6r grossister 2026<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n

\n
\n \"\"\n <\/div>\n
\n
\n Dynamics 365<\/a>\n <\/div>\n

07 oktober 2025<\/p>\n

D\u00e4rf\u00f6r vinner du p\u00e5 att samla \u00e4ven Microsoft 365 hos oss<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

Vi presenterar de senaste nyheterna i Dynamics 365 Customer Service i samband med uppgraderingen i Wave 2. Nedan f\u00f6ljer fyra av de senaste funktionerna och uppdateringarna i Customer Service.<\/p>\n","protected":false},"author":4,"featured_media":17249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20,35],"tags":[],"class_list":["post-17247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-dynamics-365"],"acf":[],"yoast_head":"\nFyra nyheter i Dynamics 365 Customer Service - NAB Solutions<\/title>\n<meta name=\"description\" content=\"Fyra nyheter i Dynamics 365 Customer Service. 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